This page explains how cancellations, refunds, and account deletion work at BallMoney AI. For billing questions email billing@ballmoney.ai.
Cancellation
- You may cancel any subscription anytime from Settings → Billing.
- Cancellation takes effect at the end of the current billing period.
- You keep access to paid features until that date. No partial refunds are issued for the remainder of a period.
- Cancelling a subscription does not delete your account or your data. To delete data see Account Deletion below.
Refund Policy
- Subscription fees are non-refundable after the billing date.
- Commission fees on closed deals are non-refundable once the deal has been executed.
- If you believe a charge is incorrect, you may file a dispute within 30 days from Settings → Billing → Disputes.
- Disputes are reviewed within 5 business days. Resolution may include a credit, refund, or denial with written explanation.
Commission Tail
Per your Representation Agreement, BallMoney retains commission rights on any deal that was active on the platform during the term and closes within 12 months after termination, provided BallMoney performed analysis or negotiation assistance on that deal.
Account Deletion
- Account deletion is permanent.
- Request deletion from Settings → Privacy → Request account deletion.
- We delete your personal data and uploaded documents within 90 days of the request.
- Some records may be retained where required by law (e.g. tax records, audit logs) for the legally required retention period.
- Outstanding fees remain payable after deletion. Settling open invoices is your responsibility.
Dispute Resolution
Disputes that cannot be resolved through Settings → Billing → Disputes will be handled per the governing law and venue clauses of your Terms of Service. Email legal@ballmoney.ai for escalation.